Terms and Conditions

1. Sales Policy

All sales are final unless otherwise stated in our Return & Refund Policy.
Used/refurbished devices are sold as-is with a 30-day limited hardware warranty (unless otherwise noted).
Customers are responsible for checking the condition and functionality of a device before purchase.

2. Repair Services

Repairs include only the parts and labor listed on the service ticket.
Our repair warranty covers only the specific repair performed and lasts 90 days from the date of service.
Warranty does not cover damage from drops, liquid, misuse, or tampering after the repair.
Any data loss during repair is not our responsibility — customers are advised to back up devices before service.

3. Payments

Full payment is required at the time of purchase or before collecting a repaired device.
We accept all payment methods.

4. Liability

We are not responsible for:
- Loss of data or files during repairs.
- Any damage caused by unauthorized third-party repairs or modifications after purchase.
Devices left unclaimed after 90 days from completion of service may be considered abandoned and disposed of.

5. Customer Responsibilities

Provide accurate contact information for warranty or service follow-up.
Report any issues within the timeframes listed in our Return & Refund Policy.

Return and Refund Policy

At Phone Spot LLC, all used/refurbished devices are thoroughly tested before sale. Please read our policy carefully before completing your purchase.

Used/refurbished devices are sold as-is with a 30-day limited warranty for hardware defects only.
Returns are only accepted if a device has a functional defect not disclosed at the time of sale and is brought back within 7 days of purchase.

Warranty Coverage

The 30-day limited warranty covers hardware issues only.
Warranty does not cover:
- Physical damage after purchase (cracked screen, dents, etc.)
- Water or liquid damage
- Battery health changes over time
- Software problems caused by customer-installed apps or settings changes

3. Refunds & Exchanges

If a return is approved, we may offer a repair, exchange, or store credit.
Cash or card refunds are issued only if repair or exchange is not possible.

4. Claims Process

Bring the device and original receipt to the store for inspection.
Our team will test the device before approving a claim.